Genuine, professional, and they go the extra mile

After my father’s car lit up like a Christmas tree with various faults across both the electrical systems and the 4x4 system, I approached Jeremy who quickly carried out a diagnostic for us. It’s worth noting that before the diagnostic was even booked or any money had changed hands, Jeremy spent a considerable amount of time with me explaining what each warning light could indicate and the likely root causes for each problem. Following the diagnostic, each problem was discussed with me and it’s fair to say at this point, their expert BMW knowledge and general willingness to help resulted in the most cost-effective repairs to what could have been a job that other garages washed their hands of and chalked up to be more trouble than its worth. We now have a car that’s fault free and working as it should. I highly recommend Pritchard Motor Group. Their service is impeccable and their staff genuinely have the willingness to go that extra mile when needed!